Client Relations Specialist
Hybrid - US
Client Relations Specialist
Full Time • Hybrid - US
Responsive recruiter
Benefits:
- Bonus based on performance
- Company car
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
About the Job
This is a field-based, relationship-building role with a product that’s genuinely easy to believe in. You’ll drive a planned route across Northwest Arkansas and surrounding area every day, introducing our repair service and building relationships with the property and facility managers. Once they see what we can do, they tend to be repeat customers. No sales background required — you’ll be given a proven script and real coaching from day one.
This is a field-based, relationship-building role with a product that’s genuinely easy to believe in. You’ll drive a planned route across Northwest Arkansas and surrounding area every day, introducing our repair service and building relationships with the property and facility managers. Once they see what we can do, they tend to be repeat customers. No sales background required — you’ll be given a proven script and real coaching from day one.
Perks and Benefits
- Competitive Pay — $50,000–$75,000 OTE (base salary + commission + bonuses). Your base is guaranteed — commission grows as your accounts do and set metrics are achieved.
- Time Off — Paid holidays and paid time off.
- Work-Life Balance — Full-time, standard business hours — no nights, no weekends. Most of your time is spent in the field; light admin can be done from home or wherever works for you.
- Training & Support — Structured onboarding, national sales training at Surface Experts HQ, weekly 1:1 coaching, and access to a dedicated support center for admin assistance.
- Other — Company car and phone stipend provided.
- Autonomy — Manage your own daily schedule and route within your territory.
- Team — Small business owner is involved, available daily, and leads weekly team meetings.
A Day in the Life
- Start your morning at home: plan your route, review your target accounts, prep follow-up notes from the day before.
- Drive your planned route — typically 12–18 stops across your territory.
- Visit apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with the people who make repair decisions.
- Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers. Obtain walkthroughs on site, assess damages and book repairs.
- Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts.
- Log every visit, note, and follow-up in our software before your day ends.
- Attend a weekly team meeting to review numbers, share wins, and get coaching
What We’re Looking For
You haven’t held a sales title before — but you’ve worked in a role where showing up consistently, communicating clearly, and genuinely taking care of people was the job. That foundation transfers well here, and we’ll give you the tools and coaching to build on it.
You haven’t held a sales title before — but you’ve worked in a role where showing up consistently, communicating clearly, and genuinely taking care of people was the job. That foundation transfers well here, and we’ll give you the tools and coaching to build on it.
- People-oriented and persistent — You’re comfortable introducing yourself to new people and building rapport quickly. You follow up because you said you would.
- Eager to learn — You’ll be given a proven script and a clear playbook. Your job is to absorb it, deliver it well, and keep improving with coaching.
- Reliable and routine-driven — This role runs on daily habits — routing, logging visits, sending follow-ups. The people who succeed here execute the process every single day.
- Detail-oriented by habit — You log your visits, track your contacts, and treat follow-up like part of the job — not an afterthought.
- Self-directed — You manage your own schedule and route. Accountability lives in your daily logs and your results.
Backgrounds That Tend to Transfer Well
- Retail or customer service — you know how to read a room and handle objections gracefully.
- Hospitality — you’re used to making people feel at ease and building rapport quickly
- Property management or real estate — you already speak the language of the people we call on.
- Any people-facing role where showing up consistently and communicating clearly was the job.
Requirements
- Valid driver’s license, clean driving record, and reliable personal vehicle.
- Must be based in NW Arkansas.
- Comfortable learning new software — CRM and routing tools provided and trained.
- Strong written and verbal communication skills.
- Bilingual English/Spanish a plus.
About Surface Experts of Northwest Arkansas
Surface Experts of Northwest Arkansas is honored to be the go-to company for spot repair in the home of the Razorbacks! Owned and operated by Thomas Poe. Thomas has lived in Arkansas his whole life and understands the need for local companies providing quality work. We are local people trying to improve our communities one surface at a time!
We provide exceptional value to construction and restoration businesses, property management companies, moving companies, hotels, and more, by performing high-quality repairs to hard surfaces at a cost saving price and with speed that will keep the project moving forward.
We serve the Northwest Arkansas area, including Fayetteville, Springdale, Tontitown, Siloam Springs, Lowell, Rogers, Bentonville and all points in between. Our mission is to be the trusted experts in our field.
Surface Experts of Northwest Arkansas is a growing franchise with the support of a national organization’s systems and training. You’ll have direct access to the owner, quality leads loaded into your software, and consistent support from day one.
About Surface Experts
What began as a small spot repair business in the Pacific Northwest is now a growing franchise system serving quick, quality repairs to customers from coast to coast.
We repair just the damaged area of the surface, saving our customers thousands over the cost of total replacement. That adds up!
We're on a mission to help our customers save time, money and wasted materials that end up in landfill. Good for maintenance budgets, good for the planet.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
Flexible work from home options available.
Compensation: $50,000.00 - $75,000.00 per year
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
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Paid Training
Competitive Compensation with Bonus Potential
Paid Time Off