Job Summary
Visits customer sites and repairs spot damage on hard surfaces. Maintains systems, tools, and supplies to operate efficiently. Documents before and after photos of work. Works with other technicians and owners. Work vehicle provided. Extensive training provided.
- Primary Responsibilities:
- Places highest importance on job quality & customer service.
- Embodies the Surface Experts mission of “being the nation’s premier spot repair business”.
- Able to learn various repair techniques by watching Lead Tech, asking questions, and eventually practicing until perfecting
- Maintain professional appearance, clean uniform, and clean car.
- Documents all encounters in work system, and reports on those activities daily.
- Maintain clean and efficient work environment both in their (work provided) vehicle and at any job location.
- Maintains personal inventory daily to ensure all products and tools required for daily work orders are maintained.
- Joins and actively participates in regularly scheduled meetings
- Reports on daily activity.
- Protects organization's value by keeping all information confidential.
- Able to have owners provide a flight and hotel to attend formal training in Spokane, Washington for four days
- Ability to see color accurately (pass an on-line color blindness test)
- Communicate effectively with clients regarding project progress, challenges, and outcomes.
Skills
- Strong attention to detail and a keen eye for color, texture, and form.
- Excellent problem-solving skills to address unexpected challenges during the repair process.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Effective communication skills for client interactions and team discussions.
- Familiarity with repair techniques, painting, and/or hand tools used in the repair process is a plus.
- Developing technical skills for surface repair.
- Able to see all color hues and successfully pass a color blindness test without any deficiencies.
- Must maintain an active driver’s license and clean driving record for work provided vehicle.
- Basic computer skills, ability to type, and update work logs on work system.
- Effectively communicate with both customers and work team.
- Works with minimum supervision.
- Hearing/Speaking: Effective communication with employees and clients
- Standing: 10% of the day
- Sitting: 10% of the day
- Walking: 40% of the workday
- Bending/Stooping: 30%
- Lifting: 10%
- Repetitive Hand Movements: fine manipulation: > 5 hrs. of the workday
- Travel: daily local travel by car
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything! We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Job Type: Full-time
Work Location: In person
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
