Surface Experts Franchise Headquarters is looking for a customer service representative to join our growing team that services our 70+ franchises all over the US. Focusing on building a great work culture, while training a strong team that supports one another while helping our franchise owners succeed in their day-to-day business.

In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.

Your workday would look like the following:

Answering inbound calls, emails, and Teams messages from customers and franchise owners
Scheduling jobs for technicians
Assisting franchise owners with administrative tasks
Using online software to manage details
Working closely with the Support Center Team
Answering questions from customers about repairs
Supporting salespeople in the field nationwide
Taking part in regular meetings and trainings

Benefits include:

Full time - 40 hours
Variety of shifts offered, between 6:00 am and 5:00 pm
No nights or weekends
Paid holidays, sick leave, and vacation days
Health Reimbursement Account with monthly company contributions
Monthly performance-based bonuses, in addition to base pay
Paid training, as well as continued training
Commuting Assistance upon request
Paid parking at our downtown location
Paid lunches
Advancement opportunities & internal growth
Family feel, welcoming, open-minded, and low stress office environment
Great company culture - core value of putting relationships first
Consistent customers that are happy with our services and book with us often
Helping small business owners (our franchisees) - not just a huge corporate company

We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here!

OUR CORE VALUES

SERVE OTHERS
- Put relationships first
- No jerks
- Integrity
- Be humble

BE A PROBLEM SOLVER
- Be curious
- Seek to understand the cause of the problem
- Work smart
- Constantly improve

TRUST THE PROCESS
- Be organized
- Be teachable
- Prioritizes the business' needs

Compensation: Starting at $19.00 per hour

Base pay increase at 60 days
Bonus eligible at 60 days
3 Tier Bonus Scale

Compensation: $19.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

(if you already have a resume on Indeed)