Scheduler and Admin Assistant
Full Time • Colorado Springs
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Training & development
Schedulers help keep business running smoothly. Their key responsibilities include answering phones, and scheduling repairs and sales appointments. Schedulers are often the “face” and “voice” that our customers encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.
Job Description
We are looking for a full-time scheduler/Admin Assistant to work at Surface Experts Colorado Springs. They will be responsible for booking repairs and sales appointments. You must have excellent attention to detail and communication skills as well as the ability to accurately record, manage, and oversee data. Previous experience in scheduling and calendar software is not required but is a plus. You will be in charge of answering phone calls, texts and emails from customers and potential customers, as well as scheduling appointments for repairs and sales stops. When scheduling issues occur, it will be your responsibility to resolve these issues quickly and professionally. You should be hardworking and have the ability to resolve any communication issues that may occur. If the duties described seem like they would fit you perfectly, please apply for this position. Surface Experts looks forward to hearing from you!
Typical Duties & Responsibilities
- Schedule and manage repairs on technician routes
- Track Add-Ons and Call-Backs in the field
- Schedule sales stops when needed
- Confirm repair appointments when scheduled and the day before
- Answer phones, texts and emails from customers
- Resolve questions and complaints
- Assist sales team with estimates and communication as needed
- Handle paper and electronic files
- Enter and manage accounts receivable
- Manage vehicle fleet – maintenance and fuel cards
- Be in the office from 8:00am until 5:00pm
Education & Experience
Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful, although it isn’t required.
Required Skills & Qualifications
- Attention to detail
- Excellent verbal and written communication skills
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Strong interpersonal skills for dealing with customers, staff, and ownership
- Discretion and the ability to handle confidential information
- Organizational skills and the ability to multitask
- Calm, professional demeanor
Compensation: $20.00 - $25.00 per hour
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
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Paid Training
Competitive Compensation with Bonus Potential
Paid Time Off