Business Development and Sales Associate
Full Time • Frisco
Benefits:
- Bonus based on performance
- Flexible schedule
- Paid time off
- Profit sharing
- Training & development
About Surface Experts
We specialize in repairing small surface damage: counters, tubs, flooring, appliances, furniture, and more so our B2B clients avoid the high cost and waste of full replacement. Our customers include property managers, hotels, restaurants, and construction firms. The market is vast, and demand grows every day.
Role Overview
As a Sales & Business Development Associate, you’ll be the friendly face who introduces property and maintenance teams to our spot‑repair solution. No traditional sales background is needed; we provide a proven playbook, hands‑on training, and ongoing coaching. Your mission is to follow the system, build relationships, educate customers on repair vs. replacement, and create repeat business.
Key Responsibilities
What You’ll Do
Customer Outreach | Drive to apartment communities, hotels, and commercial sites; introduce our services and schedule on‑site demonstrations.
Relationship Building | Learn each customer’s challenges, answer questions, and become their go‑to contact for surface repairs.
Customer Education | Explain the cost‑savings and sustainability benefits of repairing versus replacing damaged surfaces.
Playbook Execution | Follow our step‑by‑step contact cadence, document activities in the CRM, and hit weekly outreach goals with consistency.
Account Care | Check in after repairs, gather feedback, and encourage repeat work orders and referrals.
Team Collaboration | Coordinate with technicians on job scheduling and share field insights with the franchise owner and senior rep.
Customer Outreach | Drive to apartment communities, hotels, and commercial sites; introduce our services and schedule on‑site demonstrations.
Relationship Building | Learn each customer’s challenges, answer questions, and become their go‑to contact for surface repairs.
Customer Education | Explain the cost‑savings and sustainability benefits of repairing versus replacing damaged surfaces.
Playbook Execution | Follow our step‑by‑step contact cadence, document activities in the CRM, and hit weekly outreach goals with consistency.
Account Care | Check in after repairs, gather feedback, and encourage repeat work orders and referrals.
Team Collaboration | Coordinate with technicians on job scheduling and share field insights with the franchise owner and senior rep.
Traits We Prize
- Disciplined with process – You embrace proven methods and execute them consistently.
- Coachable & curious – You ask great questions, absorb feedback, and adapt quickly.
- Relentlessly driven & tenacious – Obstacles energize you rather than slow you down.
- Educates the customer first – You love helping people understand why our solution is best for them.
- Professional & respectful – Every interaction reflects integrity and genuine care for others.
Basic Qualifications
- Valid driver’s license with a clean record and reliable transportation (mileage reimbursed).
- 1–3 years in any customer‑facing role (retail, hospitality, volunteer work, military, trades, etc.).
- Comfortable spending most of the day on the road and walking properties.
- Strong verbal communication and basic computer skills (email, spreadsheets, or CRM).
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(Nice‑to‑Have, Not Required: familiarity with property management or facilities maintenance.)
What We Offer
- Comprehensive onboarding – Classroom sessions, ride‑alongs, and clear scripts so you hit the ground running.
- All the tools – Company provided systems, branded apparel, marketing collateral, and mentoring from experienced reps.
- Growth path – High performers can advance to Lead Sales Rep or Territory Manager roles.
- Flexible schedule – Design your daily route; no cubicle, no clock‑watching.
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Purposeful work – Help businesses save money and keep damaged materials out of landfills.
What it's like to be in this role: https://youtu.be/IHpE--Kcjog?si=Ti8CMxPHSD7oSoi2
Compensation: $35,000.00 - $50,000.00 per year
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
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Paid Training
Competitive Compensation with Bonus Potential
Paid Time Off