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Sales & Client Relations Representative Grand Rapids

Sales & Client Relations Representative

Full Time • Grand Rapids
Benefits:
  • Commissions
  • 401(k)
  • Company car
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Paid time off
  • Training & development
  • Vision insurance
 Do you get excited about growing with a new business?  Do you enjoy working with people but aren’t in a job that suits you? Do you value autonomy and yet can thrive in accountability?  

A Day in the Life of a Surface Experts Sales Representative:  https://www.youtube.com/watch?v=IHpE--Kcjog

WE OFFER:
  • Base Salary + Commission: Earn Bonus starting on day 1
  • Great Work/Life Balance: No required overtime, no nights, no weekends
  • Time Off: Paid holidays and accruable vacation 
  • New Hire Training: Onboarding includes learning our comprehensive, proprietary sales technique
  • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
  • Small Business: Local business with an owner who works alongside the team each day
  • Mentorship Opportunities: Ongoing sales skills and career development
  • Dedicated Help Lines: Local Office Support; National Support Center to assist with client management details, saving you time
RESPONSIBILITIES:
As a Surface Experts Sales/Client Relations Rep., your job is to maintain and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build a relationship with our customers. 

In the Field Daily
  • Meeting with 10-12 contacts a day. 
  • On-site visits, phone calls, and email follow-ups 
  • Visiting a variety of industries including Property Management, Assisted Living & more.
Customer Relationship Development
  • Educating on Surface Experts capabilities and limitations
  • Validating level of Customer satisfaction and opportunities to improve 
  • Earning the trust with our Customers through serving
  • Brainstorming and researching new customer opportunities
Follow Sales Process
  • Memorizing sales scripts and role-playing practice We have the perfect set up for success!
  • Documenting sales activities in CRM; tracking a client from Lead, to Work Order and all the steps in between
  • Reporting data accurately daily/weekly
  • Planning and executing sales strategy for territory using pre-planned routes to save you time.
 QUALIFICATIONS: 
  • Goal-oriented, self-starter, and energetic! Your efforts increase your income while utilizing support staff to assist in your success!
  • Enjoys working with other people; 
  • Licensed to operate a passenger car and have a clean driving record & drug test
  • Professional, caring and service-minded attitude following the system set up by the company and owner
  • Readiness to work with a metrics-based, process-driven sales team - 
ABOUT SURFACE EXPERTS

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!
  • We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. We take care of our most valued commodity... our customers and our staff!
  • Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship.  We focus on saving our customers time, money and wasted materials that end up in a landfill.
  • Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle.  Our approach is clean and free of odors in less than two hours.
VISION
  • To establish and lead a nationally recognized market for hard surface repair as an alternative to replacement or complete refinishing. 
MISSION
  • Our mission is to develop outstanding teams by investing in strong relationships.
  • Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.
VALUES
  • Serve Others
    • Put Relationships First
    • No Jerks
    • Be Humble
  • Be a Problem Solver
    • Be Curious
    • Seek to Understand the Cause of the Problem
    • Work Smart
    • Constantly Improve
  • Trust the Process
    • Be Organized
    • Be Teachable
    • Put Business Needs Above Personal Wants
Compensation: $55,000.00 - $80,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

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Benefits of Working for Surface Experts Include:

Paid Training
Competitive Compensation with Bonus Potential
Paid Time Off