Bathtub Resurface Repair Technician
Grand Rapids
Bathtub Resurface Repair Technician
Full Time • Grand Rapids
Benefits:
- Life Insurance
- 401(k)
- Company car
- Competitive salary
- Dental insurance
- Free food & snacks
- Free uniforms
- Paid time off
- Training & development
- Vision insurance
Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take 1-2 hours. (This opening is available for part-time hours and work into full-time based on skills and quick adaption.)
Here We Grow Again! We know, that's corny-
Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts Techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.
A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs
Benefits/Perks:
- Base Salary + Bonus Opportunity-
- Great Work/Life Balance: No required overtime, no nights, no weekends
- Time Off: Paid holidays and PTO earned after 90 days
- Paid New Hire Training: Onboarding includes learning alongside a trained technician
- Company Car: Each technician drives a branded company vehicle for job duties
- Tools Included: All necessary tools and product are provided
- Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business: Local business with an owner who works alongside the team each day
- Mentorship Opportunities: Ongoing repair training and career development
- Dedicated Help Lines: Technician Support Team on call to assist to questions
Our Core Values:
- Be Honest; Live Out Integrity
- Serve Others
- Give Our Best on Each Repair
- Be a Problem Solver
- Trust the Process
Our Mission:
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Job Duties and Responsibilities:
In the Field Daily
- On the jobsite for 4+ customers per day
- On-site Work Orders, customer service, and follow-ups
- Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.
Customer Service and Communication
- Display world-class customer service for tenants and property management staff
- Track work progress and notes in our CRM/Dispatch tool
- Communicate with support team with questions
Follow Repair Process
- Understand and utilize our unique 5-step repair process
- Employ each tool in your custom tool-kit
- Problem-solve repairs with creativity
We are looking for someone who has experience in either the process of repairing spot damages or refinishing bathtubs. You will use your knowledge of common tub building materials: fiberglass, gel coat, enameled steel and acrylic. We repair damages to tubs that happen during or after installation. We refinish using a roll method that is more efficient, less time consuming but is safer and gives high quality results!
Preferred Qualifications:
- Experience working with your hands - This could be in custodial repair/home improvement, installer, painting, or even a personal hobby
- Experience working in facilities maintenance can be a big plus, but is not required. Ideal experience with resurfacing/refinishing with bath/shower surrounds, laminate countertops, color mix and matching.
- An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
- Willingness to commit to learning a skill that may take months to master.
What We Value:
- Attention to detail
- Trustworthiness and integrity
- Long term employment; no temporary fill in.
- Enjoy working with a team
- Ability to manage your own schedule
- Customer service experience
- Excellent work ethic
Compensation: $35,000.00 - $38,000.00 per year
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
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Paid Training
Competitive Compensation with Bonus Potential
Paid Time Off