Surface Experts Sales Representative
Base Salary plus Unlimited Commission
Surface Experts is seeking a Sales Representative to strengthen and build our customer base in Charleston and the surrounding area.
As a Surface Experts Sales Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process. Although preferred, prior sales experience is not required - we will train you! You must be comfortable with, and willing to meet new people, cold calling on some potential customers who haven't heard of our services yet, re-visiting repeat customers who use our services regularly to keep the relationship fresh and strong, and truly believing that the services we offer is a help to our customers, and you demonstrate 100% confidence that we are offering something completely beneficial for them! This isn't selling widgets to someone who isn't interested, this is introducing a service that our customers need and want but may not have known was available previously, as we are a specialized service provider that is unique to the area.
Job Benefits:
- Competitive salary with commission on gross sales.
- Company car and gas card
- Paid holidays
- Flexible work hours if required.
- Paid Training in Spokane, WA, Portland, Oregon, or Atlanta, GA.
Responsibilities:
Meeting with 12-15 contacts a day.
- On-site visits, phone calls and email follow-ups
- In a variety of industries, primarily Property Management, (apartment complexes) but also Hotels, Movers, Builders... etc.
Maintaining and expanding existing Customer relationships
- You will educate our customers about how Surface Experts can help them
- You must enjoy working with people, both with our customers as well as with our team
- You will revisit our customers with quality control follow-ups to validate level of Customer satisfaction
- You will earn the trust of our customers
Working within a sales team and process
- You will be taught to memorize a sales script and train with some role-playing practice
- You will be taught to document sales activities in CRM; from lead to work order and all steps in between
- You will report accurately and daily
- You'll be asked to brainstorm to find new leads and opportunities
Required Qualifications:
- Goal-oriented, self-starter, and energetic
- Licensed to operate a passenger car and have a clean driving record
- Professional, caring, and service-minded
- possess a readiness to work with a metrics-based, process-driven sales team
- you need to be out-going, people-oriented
- you need to be a good communicator and can work well as part of a small, close team
- The owners' style is not to micro-manage, but to train, teach, lead and encourage - you WILL be spending time on your own doing your sales routes but will be in constant communication with the rest of the team with any help or advice you may need.
- you must be reliable to be where you are scheduled to be on time, communicate with the team, ask for help when needed, and prove we can trust and count on you
Preferred Skills:
- Previous Sales job helpful, but not required
- General working knowledge of multi-family properties (apartment complexes) and/or construction industry, helpful but not required
- Experience using CRM tool and process, helpful but not required
- Experience working in base + commission environment, helpful but not required
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time & money while providing them with a long-term solution to their damaged surfaces.
- Our typical repair is completed in about an hour, so we can work in occupied apartment units as easily as those that are vacant.
- As a technician, we will completely train you, provide you with all the tools and materials you will need, as well as a company car and gas card, have you shadow another tech to watch and learn for a while, and will always be available to help if you need it.
- We work Monday - Friday, around 8-5, leaving your weekends free.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. We are the only franchise in the Mobile/Baldwin county areas, and we are growing very fast. Our workload is exceeding our number of techs available, so we need a reliable, honest tech right away who is good with working with their hands - we'll teach you the rest!
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
