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Scheduler Technician Router Remote Flexible - US

Scheduler Technician Router

Part Time • Remote Flexible - US
Office Manager - Scheduler 
The Office Manager/Scheduler helps keep our business running smoothly. Their key responsibilities include answering phones, and scheduling repairs and sales appointments. Schedulers are often the “face” and “voice” that our customers encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail. 

Do you get excited about growing with a new business?  Do you value autonomy and yet can thrive in accountability?  At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.  

We are looking for a full-time office manager/scheduler to work at Surface Experts - South Denver. You will be responsible for booking repairs and sales appointments. You must have excellent communication skills as well as the ability to accurately record, manage, and oversee data. Previous experience in scheduling and calendar software is not required but is a plus. You will be in charge of answering phone calls and emails from clients and potential clients, as well as scheduling/confirming appointments for repairs and sales stops. If any scheduling issues occur, it will be your responsibility to resolve these issues as well. You should be hardworking and have the ability to resolve any communication issues that may occur. If the duties described seem like they would fit you perfectly, please apply for this position. Surface Experts looks forward to hearing from you!

See what a day looks like for our technicians here:  https://www.youtube.com/watch?v=goKJxYvLJ10 
 
Job Benefits:
  • Competitive salary 
  • Generous PTO plan after 6 months
  • Benefits package available after 6 months
  • Team Environment
  • Small business/Family Owned environment
Typical Duties & Responsibilities
  • Schedule and manage repairs for the technician routes and efficiency
  • Track Add-Ons and Call-Backs
  • Schedule sales stops when calls come in
  • Confirm appointments and repairs
  • Answer phones
  • Resolve questions and complaints
  • Handle paper and electronic files
  • Send estimates and update accounts for the sales team
  • Manage account receivables and past due invoices
  • Manage Vehicle Fleet
  • Occasional errands for supplies and other items as needed
Education & Experience
Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful, although it isn’t required.

Required Skills & Qualifications
  • Excellent verbal and written communication skills
  • Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Strong interpersonal skills for dealing with customers, staff, and ownership
  • Discretion and the ability to handle confidential information
  • Organizational skills and the ability to multitask
  • Calm, professional demeanor
  • Attention to detail
 

Flexible work from home options available.

Compensation: $18.00 - $22.00 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

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Benefits of Working for Surface Experts Include:

Paid Training
Competitive Compensation with Bonus Potential
Paid Time Off